Job Title: Jr. IT Analyst
Posted by: Sierra7 on Dec 24, 2024
Location:
McLean , VAJob Description:
The IT Analyst will play a key role in developing, maintaining, and optimizing the technology systems. The IT professional will be dedicated to training and supporting employees with new systems and procedures, ensuring they can effectively utilize the latest technologies. Effective communication through the ticketing system is crucial, aiding in future troubleshooting and providing detailed information for escalating tickets.
Position Responsibilities: Will be the first point of contact for technical support and guidance to various teams within the organization. Address and resolve hardware, software, and network connectivity issues. Assist with the deployment, maintenance, upgrading, and troubleshooting of laptops, ensuring smooth operations. Assist with user accounts and password resets and maintain adherence to documented policies and procedures to ensure system integrity. Documenting IT processes, procedures, and system configurations for future reference, contributing to a well-organized and efficient IT environment. Properly escalate unresolved queries to the next level of support. Follow up with users to provide feedback and see problems through to resolution. Provide on-site support for Sierra7 headquarters in McLean, Virginia 22102
Requirements:
Ability to think creatively and solve complex IT problems. Attention to detail is key to ensuring system configuration and documentation accuracy. Excellent communication skills to translate technical language into terms that non-technical staff can understand. Patience, empathy, and active listening are required to provide exceptional support and build positive user relationships. Proficiency in using and troubleshooting Windows 10 and 11 systems. Working knowledge of IT Ticketing Systems. Familiar with SharePoint administration for Microsoft 365. Education and Experience: 1 Year of experience in related IT field through internships or entry-level positions. Must have a High School Degree or GED Ability to work in a team atmosphere and work independently. CompTIA A+ or CompTIA Sec+ or ITIL foundation or other entry-level IT-focused certifications are preferred. Why Join Sierra7?
Sierra7 is a Small Disabled Veteran Owned Business. We were founded in 2009 with the mission of "Serving those who Serve". We recently received the DAV (Disabled American Veteran) award. Also, Sierra7 is ranked No. 457 out of 5,000 fastest growing private companies in America by Inc. Apply today and help us with our mission of "Serving those who Serve".
Benefits: Medical/Dental/Vision FSA (Flexible Spending Account) HSA (Health Savings Account) Life Insurance, Voluntary Life Insurance, Voluntary Short- and Long-Term Disability Additional Supplemental Medical Benefits Critical Care, Hospital Indemnity, Legal Plan, Pet Insurance, Accident 401K Legal Assistance Financial Wellness Paid Time Off (PTO) Federal Holidays Education Reimbursement LinkedIn Learning Employee Referral Program
Position Responsibilities: Will be the first point of contact for technical support and guidance to various teams within the organization. Address and resolve hardware, software, and network connectivity issues. Assist with the deployment, maintenance, upgrading, and troubleshooting of laptops, ensuring smooth operations. Assist with user accounts and password resets and maintain adherence to documented policies and procedures to ensure system integrity. Documenting IT processes, procedures, and system configurations for future reference, contributing to a well-organized and efficient IT environment. Properly escalate unresolved queries to the next level of support. Follow up with users to provide feedback and see problems through to resolution. Provide on-site support for Sierra7 headquarters in McLean, Virginia 22102
Requirements:
Ability to think creatively and solve complex IT problems. Attention to detail is key to ensuring system configuration and documentation accuracy. Excellent communication skills to translate technical language into terms that non-technical staff can understand. Patience, empathy, and active listening are required to provide exceptional support and build positive user relationships. Proficiency in using and troubleshooting Windows 10 and 11 systems. Working knowledge of IT Ticketing Systems. Familiar with SharePoint administration for Microsoft 365. Education and Experience: 1 Year of experience in related IT field through internships or entry-level positions. Must have a High School Degree or GED Ability to work in a team atmosphere and work independently. CompTIA A+ or CompTIA Sec+ or ITIL foundation or other entry-level IT-focused certifications are preferred. Why Join Sierra7?
Sierra7 is a Small Disabled Veteran Owned Business. We were founded in 2009 with the mission of "Serving those who Serve". We recently received the DAV (Disabled American Veteran) award. Also, Sierra7 is ranked No. 457 out of 5,000 fastest growing private companies in America by Inc. Apply today and help us with our mission of "Serving those who Serve".
Benefits: Medical/Dental/Vision FSA (Flexible Spending Account) HSA (Health Savings Account) Life Insurance, Voluntary Life Insurance, Voluntary Short- and Long-Term Disability Additional Supplemental Medical Benefits Critical Care, Hospital Indemnity, Legal Plan, Pet Insurance, Accident 401K Legal Assistance Financial Wellness Paid Time Off (PTO) Federal Holidays Education Reimbursement LinkedIn Learning Employee Referral Program
Pay Rate:
Unspecified
HR. Website URL:
https://secure3.entertimeonline.com/ta/S7.careers?CareersSearch
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About Sierra7
Sierra7, Inc. is a leading solutions provider in Management Consulting and Information Technology services. As a Service-Disabled Veteran-Owned Small Business (SDVOSB) and CMMI-SVC Level 3-appraised member of the government technology and services industry, Sierra7 holds critical federal government prime contracts, including T4NG, VHA-IHT, GSA VETS 2, NIH CIO-SP3, NASA SEWP V, VA TeleCare Companion, and several GSA schedules. Sierra7 is certified in ISO 9001-2015, ISO/IEC 2000-1:2018, and ISO/IEC 270001:2013. In 2023, Sierra7 ranked No. 459 on the Inc. 5000 list of the fastest-growing private companies in America and was recognized as a Vet100 honoree.
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