Job Title: Machinery Service Advisors - Piscataway, NJ
Posted by: Foley Cat on Dec 20, 2024
Location:
Piscataway , NJJob Description:
Communicate with internal and external customers on a daily basis according to our mission, vision and core company values. Collaborate with Supervisors on clearly communicating the start, status and completion dates of all jobs to customers utilizing the Cat Interact software program.Assist in quoting machine repairs and inputting quotes and additional repairs into a segmented format on work orders. Communicating and acquiring approvals for all additional work from customers. Work Order Management: Open, update and provide necessary warranty information and application of Service Letters.Review of the Technician's notes for clarity.Follow up with customers upon completion of work, to survey their satisfaction with our service.Coordinate transportation of equipment and communicate details to appropriate personnel. Collaborate with Field Service to identify machine swaps utilizing the inspection application.
RECOMMENDED QUALIFICATIONS:
High School Diploma or equivalent required.Minimum 3 years experience in the heavy equipment industry with progressive maintenance/repair experience and/or equivalent combination of training and experience which provides the required knowledge, skills, and abilities. Excellent communication and interpersonal skills; both verbal and written.Strong project management, time management, team building and leadership skills; ability to work independently and multi-task effectively in a fast-paced environment.Experience with Microsoft Outlook, Excel, Word, and position related software.
Equal Opportunity Employer
Foley, Incorporated does not discriminate against any person applying for employment based on race, color, sex, age, religion, national origin or citizenship status, physical or mental disability, marital status, sexual orientation, gender identity, status as a covered Veteran, or any other legally protected status.
This contractor and subcontractor shall abide by the requirements of 41 CFR 60.300.5(a) and 41 CFR 60.741.5(a). These regulations prohibit discrimination against qualified individuals on the basis of disability and protected veteran status, and require affirmative action by covered prime contractors and subcontractors to employ and advance in employment qualified individuals with disabilities and protected veterans.
Pay Rate:
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About Foley Cat
The Foley name initially was known as a leader of automobile dealerships in Newark, but in 1957 Foley become a Cat® tractor dealer, changing the direction of Foley’s future. Their headquarters today is in Piscataway, NJ, and covers New Jersey, Southeastern Pennsylvania, and Northern Delaware Regions. The company has spanned three generations of the Foley Family. Jamie Foley is CEO, Ryan Foley is President, and Kim Foley is Chairman of the Board of Foley, Inc., and Marine Corps 1967-1971. Our vision is to “Create customer experiences that create customers for life,” and we believe in and strive to achieve our vision by adhering to our company values of trust, communication, relationships, mutual respect, and astonishment, every day. Foley’s divisions provide a diversified line of products, rentals and services to support our wide range of customer needs. The Machinery Division offers the full line of Cat Construction Products, consisting of over 300 machines. Foley Rents offers short term rentals, long term rentals and rent-to-own agreements. Power Systems provides emergency and prime power generator sets, power generation rentals, temperature control rentals, compressed air rentals, marine engines, and industrial engines. The On Highway Division’s capabilities includes services from basic oil changes to major overhauls, and our factory-trained technicians provide expert and reliable service whether it is for Cat or non-Cat truck engines. Foley offers product support capabilities for every division which includes all service and parts availability for all product types. We offer a competitive salary, outstanding benefits and the potential for advancement. Visit http://www.foleyinc.com/about-foley/careers for more information about our career opportunities.