Job Title: Sales Support Generalist - German
Posted by: LexisNexis on Dec 19, 2024
Location:
Johannesburg, South AfricaJob Description:
Job Summary
To provide assistance in any of the 3 Event Support functions - Data Management, Event Relations and Event Support
Data Management - the team will manage and maintain the RX database which may include but is not limited to lead generation, data
enrichment, data cleansing and data validation
Event Relations - the team will work on non-revenue outbound calling campaigns which may include but is not limited to visitor invites,
information dissemination, data verification, pre / post-show survey and matchmaking
Event Support - the team will provide inbound assistance for all call, e-mail and chat queries for all RX Events
AccountabilitiesData Management:Generate leads for our events based on show brief provided by BU
Enrich current database through internet research
Update or remove existing contacts on the database through internet research
Validate existing contacts / leads on our databaseEvent Relations:Execute campaigns to invite visitors to our event
Proactively calls visitors or exhibitors to disseminate information
Call potential clients and gauge their interest on our show and potentially arrange a meeting with the exhibitors (matchmaking)Event Support:Respond quickly and efficiently to customer queries via chat, e-mail and / or phone
Proactively seek out information about each show to be able to provide accurate information to customers
Listen actively, identify customer needs and deliver excellent service at every interaction that reinforces RX as a
supplier of choice
Ensure all communication, written or verbal is clear, concise, polite and informative
Provide ad-hoc support to show teams
Take ownership of queries from start to finish
Ensure tasks and workload are completed to agreed SLA
Job Specifications
Core CompetenciesSelling: Assists in the overall sales process and customer journey from prospecting to nurturing, closing, upselling, negotiating and servicingData and Analytics Management: Ability to understand, analyze, gather and organize data in an account management tool or database and marries the results gathered and tasks accomplished with industry specific trends and demographicsRevenue Risk Management: Anticipates risks that may impact revenue and customer experience through a systematic review and account health check. Addresses future and on-going issues through effective use of available resources and decision flowsFacilitation: The rudiments of an effective facilitator such as attributes and presentation skillsCampaign Management: Ability to conceptualize, create and execute an effective campaign journey across a variety of platformsHard/Technical, Soft Skills and Complimentary SkillsBasic knowledge in Microsoft Word, Excel and PowerpointStrong analytical, quantitative and deductive reasoning skillsKeen attention to detailsStrong verbal and written communication skillsAble to handle objections from customerExcellent customer service skillsProject CoordinationStakeholder ManagementProficient in German and / or FrenchRELX is an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law. If a qualified individual with a disability or disabled veteran needs a reasonable accommodation to use or access our online system, that individual should please contact accommodations@relx.com or if you are based in the US you may also contact us on 1.855.833.5120..
Please read our Candidate Privacy Policy.
To provide assistance in any of the 3 Event Support functions - Data Management, Event Relations and Event Support
Data Management - the team will manage and maintain the RX database which may include but is not limited to lead generation, data
enrichment, data cleansing and data validation
Event Relations - the team will work on non-revenue outbound calling campaigns which may include but is not limited to visitor invites,
information dissemination, data verification, pre / post-show survey and matchmaking
Event Support - the team will provide inbound assistance for all call, e-mail and chat queries for all RX Events
AccountabilitiesData Management:Generate leads for our events based on show brief provided by BU
Enrich current database through internet research
Update or remove existing contacts on the database through internet research
Validate existing contacts / leads on our databaseEvent Relations:Execute campaigns to invite visitors to our event
Proactively calls visitors or exhibitors to disseminate information
Call potential clients and gauge their interest on our show and potentially arrange a meeting with the exhibitors (matchmaking)Event Support:Respond quickly and efficiently to customer queries via chat, e-mail and / or phone
Proactively seek out information about each show to be able to provide accurate information to customers
Listen actively, identify customer needs and deliver excellent service at every interaction that reinforces RX as a
supplier of choice
Ensure all communication, written or verbal is clear, concise, polite and informative
Provide ad-hoc support to show teams
Take ownership of queries from start to finish
Ensure tasks and workload are completed to agreed SLA
Job Specifications
Core CompetenciesSelling: Assists in the overall sales process and customer journey from prospecting to nurturing, closing, upselling, negotiating and servicingData and Analytics Management: Ability to understand, analyze, gather and organize data in an account management tool or database and marries the results gathered and tasks accomplished with industry specific trends and demographicsRevenue Risk Management: Anticipates risks that may impact revenue and customer experience through a systematic review and account health check. Addresses future and on-going issues through effective use of available resources and decision flowsFacilitation: The rudiments of an effective facilitator such as attributes and presentation skillsCampaign Management: Ability to conceptualize, create and execute an effective campaign journey across a variety of platformsHard/Technical, Soft Skills and Complimentary SkillsBasic knowledge in Microsoft Word, Excel and PowerpointStrong analytical, quantitative and deductive reasoning skillsKeen attention to detailsStrong verbal and written communication skillsAble to handle objections from customerExcellent customer service skillsProject CoordinationStakeholder ManagementProficient in German and / or FrenchRELX is an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law. If a qualified individual with a disability or disabled veteran needs a reasonable accommodation to use or access our online system, that individual should please contact accommodations@relx.com or if you are based in the US you may also contact us on 1.855.833.5120..
Please read our Candidate Privacy Policy.
Pay Rate:
Unspecified
HR. Website URL:
https://relx.wd3.myworkdayjobs.com/LexisNexisLegal
Sign Up to Apply to this position
(if you already have a CGO account, just press the button below)
About LexisNexis
Our teams are combining unparalleled legal and business information with analytics and technology to advance what’s possible for the way our customers work and to advance what’s possible in the world by strengthening the rule of law. We’re delivering powerful, new decision tools to customers by applying machine learning, natural language processing, visualization, and artificial intelligence to our global legal database. Our vision is to help customers increase productivity, improve decision-making and outcomes, and generate value for their organization. We feel privileged to work in a business that truly has a higher purpose, advancing the rule of law around the world, which is vital for building peace and prosperity in society. https://www.lexisnexis.com/en-us/about-us/careers.page
Please visit this employer's Public Profile to see more jobs offered by LexisNexis