Job Title: Customer Service Representative

Sierra7, Inc. is seeking Call Center Customer Service Representatives for our Emergency Response Call Center. This is a short-term seasonal position. This position is remote. Candidate must be a citizen of the United States. Description: Managing a high volume of incoming calls Identifying and resolving customer issues accurately and efficiently Providing high quality response to customer inquiries and needs Building sustainable relationships with customers through professional communication Providing accurate, timely, and complete information by using the right methods and tools Responding to customer inquiries relating to client services, providing appropriate solutions and alternatives, and following up to ensure full resolution Keeping detailed records of customer interactions, processing customer accounts, and filing documents Following communication procedures, guidelines, and policies Responsibilities for this position include: The agent will provide public support to people needing guidance on who to contact to resolve their situation. The ideal candidate for this role is passionate about ensuring excellence in service, responds quickly and effectively to customer inquiries, and is comfortable working in a fast-paced environment with a high call volume.

Requirements:
1-year or more customer support experience or experience as a client service representative English speaking proficiency (Spanish bilingual is a plus) Strong communications skills, including phone communications and active listening. Familiarity with CRM systems and practices Strong research and problem-solving skills Proficient with computers, switching between various applications and windows/sessions on a laptop, downloading, opening, saving, printing, and/or deleting files Demonstrated ability to handle sensitive and confidential situations. Ability to handle crisis situations and deal with difficult inquirers. High School Diploma or GED APPLICANTS MUST BE A U.S. CITIZEN AND RESIDE IN THE UNITED STATES, PUERTO RICO, OR GUAM.

Why Join Sierra7?

Sierra7 is a Small Disabled Veteran Owned Business. We were founded in 2009 with the mission of "Serving those who Serve". We recently received the DAV (Disabled American Veteran) award. Also, Sierra7 is ranked No. 457 out of 5,000 fastest growing private companies in America by Inc. Apply today and help us with our mission of "Serving those who Serve".

Benefits: 401K Medical/Dental/Vision Pet Insurance LinkedIn Learning The hourly rate is $17.20 per hour plus $4.93 in Health and Welfare Benefits