Posted by: DXC Technology on Jul 12, 2018
Fruition Partners, a DXC company, is an elite cloud integration firm focused in ITSM with an established history of process transformation and practical results. Fruition consultants are highly trained in practical ServiceNow implementations, ServiceNow automation, and developing highly efficient process designs-helping clients achieve their full potential. The firm's sustained success with global Fortune 500 companies and nimble start-ups have proven that their approach will bring any IT organization away from fire-fighting towards a proactive and more effectively managed environment. Fruition Partners is the one-stop-shop for all ServiceNow needs covering Education, Process, and Automation.
A Fruition Engagement Manager is a customer focused leader accountable for the successful delivery of solutions (primarily ServiceNow) that meet client business needs.
Essential Job Functions
Those in the Engagement Manager role are ultimately responsible for ensuring customer service excellence, leading a team of professionals and project scope, cost, and schedule objectives as outlined in customer statements of work.
Project: Develop project plan components (time, cost, quality, risk, etc.) with input from Fruition and client team members and document and manage issues including escalating issues that require management attention (Fruition and/or client). Monitor and Control the project from initiation through closure including reporting progress and status regularly. Client: Work collaboratively with client staff to develop and agree on execution plans. Ensure Fruition team members are meeting expectation and project issues are raised and managed. Experience: Ensure the customer experience is exceptionally positive. This is to be achieved by becoming a trusted advisor and ensuring the team is customer focused and professional. People: Lead the Fruition team by example and providing clear guidance on client expectations, the Fruition Delivery Method, as well as project and development best practices. Regularly communicate with Portfolio Managers to raise and resolve issues as well as accept guidance. Financial: Ensure expected project profit margins are achieved. Assist finance in revenue collection as needed. Quality: Ensure all deliverables are complete and accurate. Ensure agreed processes are followed including compliance with the Fruition Delivery Method.
Sales: Generate additional opportunities within your account; this may take the form or increases in scope through change order and/or additional projects building upon your success. Delivery: to backfill project roles as needed. Networking: to expand Fruition's network outside of your accounts. Sales : Assist in scoping new opportunities Methodology: Contribute to the continual improvement of the Fruition Delivery Method Public space: to represent Fruition Partners in peer organizations, media, publication, speaking, and other channels. Networking: Actively share experiences, ideas, and opportunities across both the project management community as well as Fruition. Individual: Continually expand knowledge, practice, and mastery in project management, leadership, customer service, industry, and technology.
General Consulting: three to five years preferred Service Management: two to three years preferred Project Management: three plus years of practitioner experience preferred ServiceNow: working knowledge, 1-3 years preferred English Speaking skills: strong
Hours: to match client business hours appropriate to the program Travel: generally 20-40% as project needs require to meet primary and secondary responsibilities Client Interaction: this is a direct client-facing role requiring interaction with client sponsors, client executives, client Program Managers, and client process owners as well as internal Fruition project team Specific Deliverables: Project management deliverables, Financial management, achievement of project objectives (internal and external) and delighted Clients and Fruition Team Members
Accommodation of special needs for qualified candidates may be considered within the framework of the DXC's accessibility and accommodation policies.
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