Posted by: DXC Technology on Jul 12, 2018
Essential Job Functions
5 yrs. desktop experience, well spoken, strong written/verbal skills and quick answer to questions. Experience dealing with VIP clients, business casual attire. Fast paced user community. Exceptional interaction with users, collaborate well with other lines of service - Engineering, network, server, security teams. Ability to multi task issues at hand. Prioritize, schedule, deliver. Windows 7, MS Office, experience replacing hardware parts, desktop/laptop (DELL) Familiar with Outlook, installing app for database access. Perform data recovery for rebuilds/reimages. Experience in enterprise domain environment with GPO's in use. Knowledge of WIFI support, Knowledge of VPN - Cisco client - RSA soft token experience Experience with SCCM and AD console. Mobile device support, email & wifi - experience with Airwatch mobile device manager. General network knowledge - DNS, TCP/IP, proxy servers, pac files Network printer IP assignments, Input & backup LDAP info. PXE booting experience Disk Encryption experience - Virus scanning. Ticket management experience a must. Manage tickets daily, maintain SLA's.
Provides on-site field support to customers including installation, and servicing and repairing complex systems and equipment. Reviews and approves operational quality of system equipment.
Resolves customer problems in the areas of hardware/software installation, repair, upgrade and maintenance. Resolves more complex installations and maintenance issues.
Instructs customers in the operation and maintenance of systems/equipment.
Ensures issues are referred to the appropriate personnel/service areas for follow up, testing and troubleshooting.
Acts as a liaison with customers on administrative and technical matters for assigned projects.
Performs complex analysis and prepares reports on system problem trends and issues.
Provides leadership and work guidance to less experienced personnel.
*DEL*Microsoft Exchange, *DEL*MS-DOS Operating System: Use, *DEL*Voice Communications Products: Use, Active Directory (AD), Desktop Tools, Engineering-Local Delivery 04, English, Ethernet, IBM Hardware, IBM Lotus Notes Client, IEEE 802.1x Authentication, Intranet Configuration, LAN/WLAN Mgmt - Structured Cabling Design Installation and Fiber Plant Managemen, Microsoft Access, Microsoft Certified, Microsoft Certified Professional (MCP), Microsoft Excel, Microsoft Internet Explorer Install/Administer/Maintain, Microsoft Outlook, Microsoft PowerPoint, Microsoft Windows, Microsoft Windows Security Design, Microsoft Word, Printers Install/Maintain/Support, Remote Support, System Center Configuration Manager (SCCM), Technical Support, Technical Support - Break-Fix, Teleconferencing SW Product: Use, Wireshark
High school diploma or G.E.D.
Six or more years of field support experience
Experience working with the company's hardware, software and equipment products
Experience working with customer technology and support requirements
Good interpersonal skills to resolve field support problems
Strong analytical and problem solving skills
Good communication skills
Good time management and organizational skills
Ability to resolve complex hardware/software and equipment problems
Ability to provide guidance to other field engineers
Willingness to travel
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