Desktop Technician Any City, Me

Connecting employers with military veterans!

Connecting employers with military veterans!

Posted by: DXC Technology on Jul 12, 2018


Any City, ME

Job Description:

Essential Job Functions

5 yrs. desktop experience, well spoken, strong written/verbal skills and quick answer to questions. Experience dealing with VIP clients, business casual attire. Fast paced user community. Exceptional interaction with users, collaborate well with other lines of service - Engineering, network, server, security teams. Ability to multi task issues at hand. Prioritize, schedule, deliver. Windows 7, MS Office, experience replacing hardware parts, desktop/laptop (DELL) Familiar with Outlook, installing app for database access. Perform data recovery for rebuilds/reimages. Experience in enterprise domain environment with GPO's in use. Knowledge of WIFI support, Knowledge of VPN - Cisco client - RSA soft token experience Experience with SCCM and AD console. Mobile device support, email & wifi - experience with Airwatch mobile device manager. General network knowledge - DNS, TCP/IP, proxy servers, pac files Network printer IP assignments, Input & backup LDAP info. PXE booting experience Disk Encryption experience - Virus scanning. Ticket management experience a must. Manage tickets daily, maintain SLA's.

Provides on-site field support to customers including installation, and servicing and repairing complex systems and equipment. Reviews and approves operational quality of system equipment.
Resolves customer problems in the areas of hardware/software installation, repair, upgrade and maintenance. Resolves more complex installations and maintenance issues.
Instructs customers in the operation and maintenance of systems/equipment.
Ensures issues are referred to the appropriate personnel/service areas for follow up, testing and troubleshooting.
Acts as a liaison with customers on administrative and technical matters for assigned projects.
Performs complex analysis and prepares reports on system problem trends and issues.
Provides leadership and work guidance to less experienced personnel.

Basic Qualifications

*DEL*Microsoft Exchange, *DEL*MS-DOS Operating System: Use, *DEL*Voice Communications Products: Use, Active Directory (AD), Desktop Tools, Engineering-Local Delivery 04, English, Ethernet, IBM Hardware, IBM Lotus Notes Client, IEEE 802.1x Authentication, Intranet Configuration, LAN/WLAN Mgmt - Structured Cabling Design Installation and Fiber Plant Managemen, Microsoft Access, Microsoft Certified, Microsoft Certified Professional (MCP), Microsoft Excel, Microsoft Internet Explorer Install/Administer/Maintain, Microsoft Outlook, Microsoft PowerPoint, Microsoft Windows, Microsoft Windows Security Design, Microsoft Word, Printers Install/Maintain/Support, Remote Support, System Center Configuration Manager (SCCM), Technical Support, Technical Support - Break-Fix, Teleconferencing SW Product: Use, Wireshark

High school diploma or G.E.D.
Six or more years of field support experience
Experience working with the company's hardware, software and equipment products
Experience working with customer technology and support requirements

Other Qualifications
Good interpersonal skills to resolve field support problems
Strong analytical and problem solving skills
Good communication skills
Good time management and organizational skills
Ability to resolve complex hardware/software and equipment problems
Ability to provide guidance to other field engineers
Willingness to travel

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About DXC Technology

CSC & HPE Enterprise Services are now DXC TECHNOLOGY DXC Technology helps clients harness the power of innovation to thrive on change. For more than 60 years, we have successfully guided the world’s largest enterprises and government agencies through successful change cycles. We take pride in our technology independence and our role as a trusted advisor. Our deep experience gives us a clear and confident vision to help clients navigate the future. As the world’s leading independent, end-to- end IT services company, we are uniquely positioned to lead digital transformations — creating greater value for clients, partners and shareholders, and presenting growth opportunities for our people. We are among the world’s best corporate citizens. We have 170,000 employees in more than 70 countries, serving some 6,000 clients. We tap into global talent, powerful next-generation IT solutions and extensive partner relationships to help clients transform digitally and seize opportunities. Our extensive partner network helps us drive collaboration and leverage technology independence. We have established more than 250 industry-leading global Partner Network relationships, including 14 strategic partners: Amazon Web Services, AT&T, Dell/EMC, HCL, HPE, HP, IBM, Lenovo, Micro Focus, Microsoft, Oracle, PwC, SAP and ServiceNow.

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