Job Title: Sales Administrator 1

The Sales Administrator I is primarily responsible for providing support to Unmanned or Autonomous Underwater Vehicle sales efforts and/or renewal activities.

ESSENTIAL FUNCTIONS
Act as the contact for L3 Oceanserver customer needs; responding to questions on order status, account issues; for all new and renewal software orders. Coordinate with the Sales Team and the customer(s) with the preparation of quotes and licensing requests also reviews quotes for completeness, accuracy and adherence to company policy Administers all renewal opportunities within the CRM; including revenue reconciliation activities; generating renewal quotes; following up with customers and maintaining an accurate renewal forecast within the CRM. Involve appropriate customers and internal groups (Account Managers, inside sales, Legal, Business Operations etc.) to assure timely submission and processing of orders Research and understand historical accounts, product order history, discounting and/or special pricing situations to help with quote generation as needed Coordinate with technical staff to resolve Customer Portal access problems & installation issues Support account administration activities, which may include the following: Completion of supplier forms and other requests for supplier set up Prepare and distribute License Change/Cosmetic Name change forms Assist in the completion of Transfer/Assignments; prepare documents & create required approval activities; submit paperwork to corporate Business Operations team In accordance with current policies, create temporary and evaluation keys appropriate for distribution to prospects and customers. Provide administrative support to all levels of Sales, which includes providing administrative support for reconciling actual revenues to forecast and plan as well as helping new Account Managers with training on the proper paperwork and protocol for sales order processing Involvement in CRM Data maintenance and administration Update existing CRM records with current information, which may include updating pricing and products for existing renewal opportunities, removing duplicate entries, logging notes, or other activities as directed May also perform other administrative duties as assigned by the direct manager or other management staff
Qualifications:

Bachelor's Degree preferred 2 years of inside sales or customer service experience. Good general communication and interpersonal skills Must have a working knowledge of presentation and spreadsheet software, such as Microsoft PowerPoint and Excel Ability to handle confidential information. Detail oriented

L3 Oceanserver is an Equal Opportunity/Affirmative Action Employer and does not discriminate against any individual on the basis of race, color, religion or creed, sex, marital status, national origin or ancestry, citizenship, age, disability, veteran status, military service, sexual orientation, genetic information, or gender identity