Posted by: DXC Technology on Oct 26, 2017
Job Description:
• Apply technical knowledge to operate a technology area (e.g. server administration, technical security management, performance management) or customer group with moderate risk/complexity. Integrate technical knowledge and business understanding to create superior solutions for company and for customers.
• Incident Management: Resolve most technical incidents independently within your technical area. Work with team members to resolve more complex or cross-technology incidents.
• Escalation Management: identify potential escalations and alert management proactively.
• Problem Management: Begin to proactively and reactively provide solutions to prevent problems from occurring in area of responsibility.
• Change Management/Implementation: Independently review, implement, and verify changes/solutions of moderate complexity and risk to meet customer and/or trade/company Information Technology infrastructure needs within area(s) of technical responsibility.
• Patch and Security Management: Apply patch and security changes per policy. Proactively monitor the environment for patch compliance.
• Configuration Management: Ensure Configuration Management Database (CMDB) entries are complete and accurate.
• Solution Design: Apply company solutions to meet moderately complex customer and/or trade/companyIT infrastructure needs within area(s) of technical responsibility.
• Quality: Provide continual improvement recommendations/direction setting advice within work team.
• Project Management: Participate in customer and internal projects, including transformation. Lead projects from own responsibility area.
• Customer Relationship Management: Balance internal needs with customers and/or internal businesses/end user's needs within defined parameters.
• Teamwork: Work as part of a team, which may be virtual, global, and/or multi-functional. Seen as a resource to the team within area of technical responsibility. Typically advises or sets direction for:
• May provide leadership for small customer(s) or provide input for larger customer(s)
• Sub-region or region
Education and Experience Required:
Bachelor's degree in Computer Science, Engineering, Business, or related field or equivalent work experience. May hold entry-level or intermediate-level certification(s) in work field. Typically 2-5 years of relevant experience
Knowledge and Skills Required:
Typical skills include:
• Understanding of technology in direct responsibility
• (developing) General understanding of related technologies
• Customer Service
• General Project Management
• (developing) Customer/Vendor Management
• (developing) Business Analysis
• (developing) General Financial Management
EEO Tagline: DXC Technology is EEO F/M/Protected Veteran/ Individual with Disabilities
HR. Website URL:
https://jobs.dxc.technology/search-jobs