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Posted by: FCi Federal on Sep 13, 2017


Washington, DC

Job Description:

Support Services Supervisor III
Washington, D.C.

FCi Federal is recruiting candidates for the position of Support Services Supervisor III, contingent upon award of a large-scale mail management contract with the federal government.
The Supervisor III has responsibility for contract performance and compliance of assigned tasks under this contract. The successful candidate will have a comprehensive knowledge of federal mail and warehouse services.

Essential Duties and Responsibilities (Day to day functions):

Responsible for contractual performance and compliance of work completed by 11 - 20 direct staff as it relates to mail operations and warehouse management Ability to comprehend and utilize internal workload management reports to ensure contract performance Manage processes outlined within contract and lead group of SCA staff in mail operations or a warehousing environment Develop performance and action plans that will be presented to internal senior leadership Ability to successfully communicate with staff regarding complex process changes Assist staff in everyday functions completed within department Ability to successfully monitor time and attendance of all direct reports Assist Contract Director and Deputy Contract Director in the development of process improvements Ensure completion of training program by all direct staff Provide routine feedback to all staff and assist with on-the-job training of new employees Monitor departmental and individual metrics Familiarity and ability to assist with courier runs Successfully collaborate with Contract Director\Deputy Contract Director and Human Capital to address employee concerns or performance issues Assist with development and implementation of plans that monitor all routine maintenance activities that are done in accordance with client's established standards Extensive knowledge in operating and performing routine maintenance to company and government-provided mail and warehousing systems and equipment
Minimum Experience, Education and Licensure:

Four (4) years' experience in a supervisory role Comprehensive knowledge of support services provided in a mail management and warehousing facility which includes but not limited to: file management, methods utilized, regulations, equipment usage, and procedures Computer skills required: MS Office Suite skills Ability to pass government background investigation and maintain clearance Must be U.S. Citizen Clean driving record with current driver's license
Minimum Knowledge, Skills and Abilities:

Ability to work effectively and efficiently in a team environment and relate well to others Ability to show initiative and commitment to the company's goals Ability to readily adapt to changing requirements Strong commitment to performing and producing at the highest level of quality at all times Ability to manage individual workflow effectively and improve processes when necessary Ability to communicate clearly and effectively with coworkers both in written and verbal communications Positive attitude focused on customer satisfaction
Physical Requirements:

While performing the duties of this job, the employee is occasionally required to stand; walk; sit; use hands and fingers to handle, or feel objects and office equipment; use fingers and hands to type or write; reach with hands and arms; talk or hear. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. Ability to lift up to 60 lbs., bend, reach, carry, stoop, kneel, climb, etc.
Work Environment:

This position is performed in a mail operations and secure warehousing environment.
FCi Federal is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, age, status as a protected veteran, among other things, or status as a qualified individual with disability. We maintain a drug-free workplace and perform substance abuse testing.

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About FCi Federal

FCi Federal is a unique government services provider. We save agencies millions of dollars by taking on work that would be far more expensive for them to do themselves. Moreover, our work with law enforcement agencies and immigration plays a critical role in protecting our nation’s borders.

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